Agent, Broker or Consultant (ABC)
An agent, broker or consultant is a person or company that the customer has formally designated to act on behalf of the customer for all purposes in arranging and managing services for the customer.
Once online access is approved, agents, brokers or consultants:
Can organize their customers in divisions based on their own criteria, such as location, mailing address or sales territory.
- Can be listed on the website, which is searchable by customers if they want to find and select an agent.
- Have instant access to account information and the ability to act on the accounts as a customer online.
- Can complete daily functions, such as view a bill or update a mailing address - the portal eliminates the need to call or email the Business Center for these functions.
- Can access current information at their convenience.