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Contact UE Construction
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New Construction/Service Upgrades/Relocations/Removals
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If you have questions about your order, or need technical assistance, please contact the Construction Hotline:
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Email: constructionhotline@ameren.com
Phone: 866.992.6619
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Normal working hours are: 7:00 a.m. to 5:30 p.m. (Central Time), Monday – Friday, excluding holidays. After hours messages will be received the next regular business day.
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Other Contact Information
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Turn On/Turn Off Service at an Existing Location (No Construction Needed)
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If you are moving into or out of a house or apartment with existing metered service and would like to place your order online, please use our online option, Turn On Service or Turn Off Service (Login is required.)
Or, call our Customer Contact Center at 800.552.7583.
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Power Out? Call Us
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If you are experiencing a power outage or disruption to your natural gas service, please call AmerenUE at:
314.342.1000 (St. Louis area)
800.552.7583 (toll-free, outside St. Louis)
Be prepared to provide any details, such as unusual noises, flickering lights or anything else you experienced prior to the outage.
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REMEMBER: Always call when you see downed lines or smell natural gas, and never go near downed power lines! Please remember to keep your pets away from downed lines as well.
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