Terms & Conditions

Ameren.com Website and Mobile Application
   
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR MOBILE APPLICATION. Your use of the Ameren Corporation (“Ameren”) website (the “Website”) and mobile application (the "application") is expressly conditioned on your acceptance of the following terms and conditions. By using the Website or application, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use the Website or application.
   

  1. OWNERSHIP. Except for items in the public domain, the information and all other materials comprising the Website or application (collectively, the "Materials"), are wholly owned by (or licensed to) Ameren and/or its content providers. The Website and application contains copyrighted material, trademarks, and other proprietary information. Ameren owns a copyright in the selection, coordination and arrangement of the Website and application. Nothing contained on this Website or application should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Materials without the written permission of Ameren or such other party that may own the Materials.
      
  2. USE OF WEBSITE AND APPLICATION. Except for your non-commercial personal use, the Website or application may not, in whole or in part, be sold, reproduced, published or redistributed in any medium, directly or indirectly, for any commercial or non-commercial purpose. Unauthorized use of the Website or application and/or the Materials may violate applicable intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or application or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, pornographic or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
      
    As a condition of your use of the Website or application, you warrant that you will not use the Website or application for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Website or application in any manner which could damage, disable, overburden, or impair the Website or application or interfere with any other party’s use and enjoyment of the Website or application. You may not obtain or attempt to obtain any Materials or information through any means not intentionally made available or provided for through the Website or application.
       
    By uploading or otherwise submitting a file or other information ("Contribution") to the Website or application, you automatically grant, or warrant that the copyright owner of the Contribution has expressly granted, to Ameren a perpetual, royalty-free, irrevocable, worldwide, non-exclusive license to use, reproduce, publicly display, modify, store, create derivative works from, and/or distribute the Contribution (in whole or part) and/or to incorporate it in other works in any medium now known or hereafter developed, as if the Contribution were public domain information. You similarly permit any Internet user to download, store, manipulate, view, print and display the Contribution for that user’s personal use.
      
    Notwithstanding the above, the foregoing provisions concerning use of Contributions by Ameren shall not apply to files or other information that is uploaded or otherwise submitted by vendors accessing the Website or application for the purpose of conducting electronic commerce on Ameren's ebusiness.ameren.com website or mobile application.
       
  3. AGE AND RESPONSIBILITY. You represent that you are of sufficient legal age to use the Website or application and to create binding legal obligations for any liability you may incur as a result of the use of the Website or application. You understand that you are financially responsible for all uses of the Website or application by you and those using your login information. 
      
  4. ACCOUNT ACCESS. You understand and agree that you are solely responsible for maintaining the integrity of your online account access UserID and Password. You further agree to only establish online account access for your own account(s) or for those accounts to which you have been granted expressed permission to access. Ameren is not liable for damages or losses incurred by either the account owner or the user in the event that a user establishes account access to an account which is not his/hers and for which he/she has not been granted permission to access by the account owner. 
      
  5. PRIVACY. You have read the Ameren Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Ameren and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Ameren Privacy Policy.
        
  6. NO WARRANTIES AND LIMITATION OF LIABILITY. Your use of the Website or application is at your sole risk. You assume full responsibility and risk of loss resulting from the downloading and/or use of files, data or other material (including software) obtained through the Website or application. Ameren strives to ensure the accuracy of the information presented on the Website and application, however due to various circumstances, including, but not limited to, delays caused by postal handling, upgrades and/or changes to Ameren’s bill and payment processing system there may be variances between the information available on the Website or application and your actual bill and payment information, energy usage history or other statistical data. For this reason, neither Ameren nor any of its affiliates, subsidiaries, business units, content providers can guarantee the accuracy, truthfulness or reliability of any information provided on or by means of the Website or application.
       
    THE WEBSITE AND APPLICATION, MATERIALS AND THE CONTENT PROVIDED THEREON IS PROVIDED "AS IS", AND NEITHER AMEREN NOR ANY OF ITS AFFILIATES, SUBSIDIARIES, BUSINESS UNITS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS, EMPLOYEES, AGENTS, OR THE LIKE MAKES ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE USABILITY, CONDITION OR OPERATION THEREOF. No oral advice or written information given to you by Ameren or any of its affiliates, subsidiaries, business units, content providers, agents, or the like shall create any warranty. Neither Ameren nor any of its content providers, agents, or the like warrants that access to, or use of, the Website or application will be uninterrupted, virus free, or error-free, or that the Website or application (including, without limitation, any content and Materials on the Website or application) will meet any particular criteria of performance or quality. AMEREN, ON BEHALF OF ITSELF AND ALL OF ITS AFFILIATES, SUBSIDIARIES, BUSINESS UNITS, CONTENT PROVIDERS, AGENTS AND THE LIKE, HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND/OR REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, REASONABLE CARE, COMPATIBILITY, SECURITY, RELIABILITY, ACCURACY, AND/OR FITNESS FOR A PARTICULAR PURPOSE (WHETHER OR NOT AMEREN KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE), IN EACH INSTANCE IN RESPECT OF THE WEBSITE OR APPLICATION. FURTHERMORE, AMEREN, ON BEHALF OF ITSELF AND ALL OF ITS AFFILIATES, SUBSIDIARIES, BUSINESS UNITS, CONTENT PROVIDERS, AGENTS AND THE LIKE, HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF TITLE AND/OR NON-  INFRINGEMENT IN RESPECT OF THE WEBSITE AND APPLICATION.
      
  7. LIMITATION OF LIABILITY. Ameren and all of its affiliates, subsidiaries, business units, content providers, agents and the like, in each instance will not be liable for (a) any direct, indirect, incidental, consequential and/or special damages arising out of your use of, or inability to use, the Website or application, and you hereby waive any claims with respect thereto, whether based on contractual, tort or other grounds, even if Ameren has been advised of the possibility of such damages, and/or (b) damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of any file, in each instance whether for breach of contract, tortious behavior, negligence, or under any other cause of action. For further clarity, in all events, Ameren and all of its affiliates, subsidiaries, business units, content providers, agents and the like shall not be liable for the defamatory, offensive, or illegal conduct of other users of the Internet. Some jurisdictions do not allow implied warranties to be excluded or modified or liability to be limited, so not all of the above limitations may apply to you.
      
    You acknowledge and agree that the provisions of this Section 7 and Section 6 above represent a reasonable allocation of the risks under this Agreement. Ameren's willingness to allow you to use the Website and application reflects this allocation of risk and the limitations of liability specified herein.
      
  8. INDEMNIFICATION. You agree to indemnify Ameren and all of its affiliates, subsidiaries, business units, content providers, agents and the like, in each instance from and against any and all claims, suits, liabilities, expenses (including, without limitation, attorneys' fees), and/or damages arising out of claims based upon your use of the Website and application including, without limitation, any claim of libel, defamation, violation of legal rights of others (including rights of privacy or publicity), loss of service by other subscribers and/or   infringement of intellectual property or other rights.
      
  9. LINKS. The Website or application may contain links to websites or applications operated by parties other than Ameren. Such links are provided for your reference only. Ameren does not control such websites and applications and is not responsible for their contents. Neither Ameren, nor any of its affiliates, subsidiaries, business units, content providers, agents and the like make any representation or warranty regarding any other websites or applications or the contents or materials on such websites or applications. The Website’s and application's inclusion of links to other websites and applications does not imply Ameren’s endorsement of the material on such websites or applications or any association with their operators. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular service or resource.
       
  10. FORWARD-LOOKING STATEMENT DISCLOSURE. Any investor information contained on this Website or application is forward-looking information based on current expectations and plans that involve risks and uncertainties. Although AMEREN believes that this forward-looking information is accurate, its business is dependent on various regulatory issues, general economic conditions and future trends, and these factors can cause actual results to differ materially from the forward-looking information that has been provided. You are cautioned not to put undue reliance on this forward-looking information, which is not a guarantee of future performance and is subject to a number of uncertainties and other factors, many of which are outside the control of Ameren. Stock quotes are time delayed and should not be used for real-time investment decisions. All postings are subject to this notice regarding forward-looking statements and these terms and conditions.
       
  11. GOVERNING LAW. This Agreement and its performance shall be governed by the laws of the state of Missouri, United States of America, without regard to its conflict of law provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in St. Louis County, the state of Missouri, United States of America, in all questions and controversies arising out of your use of this Website or application and interpretation of these terms and conditions.
       
  12. NO WAIVER. The failure of either party to insist upon or enforce strict performance by the other party of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between you and Ameren nor the trade practice shall modify any provision of these Terms and Conditions. 
       
  13. MODIFICATION. Ameren may at any time modify these terms and conditions and your continued use of this Website or application will be conditioned upon the terms and conditions in force at the time of your use. 
       
  14. ADDITIONAL TERMS. ADDITIONAL TERMS AND CONDITIONS MAY APPLY TO CERTAIN PORTIONS OF THE WEBSITE OR APPLICATION, AND YOU AGREE TO ABIDE BY SUCH OTHER TERMS AND CONDITIONS. 
       
  15. SEVERABILITY. These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. 
      
  16. INTELLECTUAL PROPERTY NOTICES. All contents of the Website and application are Copyright © 2013 Ameren Corporation and/or its suppliers. All rights reserved. Product and company names mentioned in the Website and application are the trademarks of their respective owners. 
      
  17. ENTIRE AGREEMENT. These terms and conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Website or application.

 

Privacy Statement

Ameren.com Website and Mobile Application

Ameren Corporation (“Ameren”) is committed to protecting your privacy. This Privacy Policy explains our information gathering and dissemination practices for our website and mobile application. If you have questions or concerns regarding Ameren’s Privacy Policy, please email Ameren at webmaster@ameren.com.
    

  1. WHAT INFORMATION IS COLLECTED. We collect a limited amount of personal information from you in certain areas of the Ameren website (the “Website”) or mobile application ( the "application") for various reasons. The following is a description of what information is collected:
      
    Registration Information. Ameren does not collect personal information from you through your use of the Website or application unless you provide it to us voluntarily and knowingly. Ameren does not require that you register or provide information to generally view the Website or application. Registration may, however, be necessary to use certain areas of the Website or application. When you register at the Website or application, we ask you for a few items of personal information. All of this information is used to deliver a more personal and pertinent experience for users of the Website or application. When you register at the Website or with the application, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the applicable registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Ameren has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Ameren has the right to suspend or terminate your registration and refuse any and all current or future use of the Website or application (or any portion thereof).
      
    IP Addresses. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using. Ameren collects IP addresses and related information for the purposes of system administration, to assess the traffic to the Website or application and to maintain and improve the Website and application. We do not link IP addresses to your personally identifiable information. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our Terms and Conditions or to protect our service, the Website, the application, customers or others.
      
    Use Of Cookies. Cookies are small bits of information that some websites (including the Website and application) transfer to an individual's hard drive for research and authentication purposes. Ameren uses cookies to analyze the traffic, such as total visitors and pages viewed on the Website or application, make improvements based on the data we collect, and authenticate a registered user's access to information. Ameren never saves passwords or credit card information in cookies. The use of cookies has become a standard in the industry, especially at websites and applications that provide any kind of personalized service. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the Website or application. Other partners or third parties associated with the Website or application may also use cookies in connection with the services and websites to which the Website or application links. We do not control these cookies.
       
  2. WHO IS COLLECTING THIS INFORMATION. Ameren collects the information described above via the Website or application. In the case of third party features such as links to other websites, such third parties may also collect information. You should review the applicable privacy policies of these third parties before providing personally identifiable information. Ameren is not responsible for any actions or policies of such third parties.
       
  3. HOW COLLECTED INFORMATION IS USED. In General. Ameren uses registration information to learn more about how visitors use the Website and application, and to measure areas of interest. This allows Ameren to build features and functionality that will enhance your Website and application experience. Ameren Corporation may also use your email address to send you information about new features and services, to share information about energy conservation programs and to provide you with conservation tips, or to send you information about special offers from Ameren’s partners, unless you indicate on the registration screen that you do not wish to receive this type of information.
      
    We might also use this information to respond to emails, provide customer support, enforce Terms and Conditions or other similar matters. Aggregate information is also used to help us run and maintain the Website and application, study traffic patterns and generally learn about the usage of the Website and application.
      
    Unrelated Companies. Ameren occasionally shares limited customer information with companies we hire to provide operational, marketing, or advertising support, companies that help us distribute our products and services, or companies that provide products and services we want to offer. The companies we choose must satisfy our security and privacy requirements. We share your information with these companies only if they agree to treat it confidentially and only if it is legally permissible to do so. We limit the information we provide these companies to what we reasonably believe they "need to know" in connection with their agreement with Ameren and we don't permit them to use our customer information for any purposes outside our oversight or control.
      
    Government Authorities and Litigation. Sometimes a law, court order, or other judicial or administrative process requires us to provide information to a government authority or party to a private lawsuit. We will provide the information that we in good faith believe is required to comply with the law, order, or other process. We may also have to disclose certain information in court documents if we have to bring an action against you, for example, to collect a debt you owe us. 
      
  4. CHOICES IN THE COLLECTION, USE AND DISTRIBUTION OF INFORMATION. At the time of registration, you may be given a choice whether you want to receive information about new features, events, offers and special coverage on the Website or application and about special offers from Ameren’s partners. When you register, you must click in a box if you do not want to receive either type of information. Unless you affirmatively choose not to receive these materials, your registration information may be used to send you this information.
      
    It is important to know that you may inadvertently provide personally identifiable information to third parties through your postings to a forum or participation in a chat session and we have no way to limit their use of the information you may provide. Please keep in mind that whenever you give out personal information online (for example, in forums, message boards or chat sessions) that information can be collected and used by people you don't know. While we strive to protect our user's personal information and privacy, we cannot guarantee the security of any information you voluntarily disclose online and you do so at your own risk.
      
  5. WITH WHOM THE INFORMATION MAY BE SHARED. Except for your choices described above, we will not knowingly disclose or authorize the disclosure of personal identifiable information (other than aggregate statistical information) to any third party without your consent unless (1) we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may have breached our Terms and Conditions or who may be causing injury to or interference with (either intentionally or unintentionally) Ameren's rights or property, other Website or application users, or anyone else who could be harmed by such activities or (2) we believe in good faith that the law requires it. 
      
  6. CHILDREN UNDER THE AGE OF 13 YEARS. In accordance with the Children's Online Privacy Protection Act (COPPA), Ameren will not knowingly collect or accept personally identifiable information from a child under the age of 13 without a parent or guardian’s prior consent. Ameren will also allow the parent or guardian of a registered user under the age of 13 to review, update, change, delete or refuse to permit further collection of any and all information collected by the Website or application. A child's personally identifiable information will be treated with the same care and respect as an adult's information. To change, update, review, delete or refuse to permit further collection of your child's information, please email Ameren at webmaster@ameren.com
      
  7. LINKS TO OTHER WEBSITES. While you are using the Website or application, you may be linked or directed to other third party websites outside the Website or application that are beyond Ameren’s control. Each of these third parties may have a privacy policy different from that of Ameren. Ameren is not responsible for any actions or policies of such third parties. You should review the applicable privacy policies of these third party websites before providing personally identifiable information.
      
  8. HOW YOU MAY CHANGE, CORRECT YOUR REGISTRATION INFORMATION. If you want to change, correct, update or delete your registration information, please email Ameren at webmaster@ameren.com. This provision applies only to registration information collected via the Website or application.
      
  9. SECURITY PROCEDURES WE USE. We are very concerned with the security of your personally identifiable information and take great care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us.
      
    Once we receive your information, we take appropriate steps that we believe are reasonable to protect the security of your data on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that Ameren will never ask you for your password in an unsolicited phone call or email. Learn more about Ameren’s security measures
      
  10. CHANGES IN THESE TERMS. We may change this Privacy Policy from time to time and will post notices on the Website and application at the time of any material changes to this Privacy Policy. Your continued use of the Website and application following the posting of changes to these terms will mean you accept those changes.

 

Security Measures

A dedicated Ameren Information Technology (IT) Security group oversees the information security needs and risks at Ameren Corporation on all fronts, internally and externally. Although no one can guarantee a transmission over the Internet is 100% secure, we are very concerned with the security of your personally identifiable information and take the following measures to protect your information:
 

  • Ameren uses a combination of firewalls and intrusion detection devices to protect and control Internet traffic. These devices are monitored around the clock to provide protection.
       
  • Ameren participates in external and internal security audits throughout the year.
      
  • Ameren actively uses security alerts, tools and patches from agencies such as SANS, ICS/US-CERT, Bugtraq, Microsoft, and others to enhance our configuration management, threat monitoring, and security patching programs.
      
  • Ameren uses content filtering and virus scanning software to monitor all web and email traffic. Ameren has the right, but not the duty, to monitor email for unlawful activities.
      
  • Ameren uses Secure Sockets Layer (SSL) software to encrypt information transmitted over the Internet.
       
  • When you register to login and access your account information, Ameren uses the most secure form of encryption generally available for internet providers. The secured sections of Ameren.com use SSL and can only be viewed if your browser has 128-bit encryption.

 
We hope this information has helped your understand Ameren's security policies. If you have further concerns, please direct them to the Webmaster.
    

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