As assistant vice president of Customer Experience, Tara Oglesby is responsible for effectively driving customer-focused strategies to ensure every interaction leads to a great customer experience. She is responsible for leading departments which play a critical role in delivering a satisfying experience including: Customer Service, Energy Efficiency and Renewables, and Customer Research.
With more than two decades of experience in the utility industry, Oglesby began her career with Central Illinois Public Service Company in 1991, now Ameren Illinois. During her years at Ameren, she has held a variety of roles in field operations, generation, accounting, and customer service. Since 2006, Oglesby has led the Emergency Operations Center logistics team, whose primary role during major storm events is to support responders by providing meals, lodging, fueling and security. In 2008, she was promoted to director of Customer Satisfaction, forming Ameren's first customer research and strategy group. In her current role, she oversees the largest portfolio of energy efficiency programs in Missouri’s history, in addition to leading a company-wide effort on improving customer satisfaction.
Oglesby holds a Bachelor of Science degree in business administration from The University of Illinois. She is a Six Sigma Black Belt and a recipient of Ameren’s President’s Performance Leadership Award in 2006 and the President's Pinnacle Award in 2013. Oglesby is active in the Greater Missouri Leadership Challenge, whose focus is engaging Missouri women to lead and serve their communities.