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FAQs for Business Partners
For agents, brokers and consultants: How can these online activities help you work better with your customers?
Customers have designated you to act on their behalf. Now you can do so in a much more efficient manner; this will benefit both you and your customer. Online access to customer data and functions will allow around-the-clock management of your customers' needs. <ul> <li>Advertise to prospective clients online from our website.</li> <li>Manage all customers using a single UserID.</li> <li>Or, create multiple UserIDs to access your entire customer list.</li> <li>Organize customers by divisions, which are flexible and based on your criteria.</li> <li>Instant availability to usage and pricing.</li> <li>Online access to fit your business hours and no long processing times.</li> <li>Immediate agent designations by customers, no paperwork, and no delay.</li> </ul>
For energy efficiency contractors: How will the online access offered by Ameren Illinois assist me with maintaining or creating new energy programs?
Our online access will allow you to complete requests in an efficient manner, without requiring you to fax or mail in requests. <ul> <li>Easy enrollment.</li> <li>Access to multiple account numbers within minutes.</li> <li>Access to information on your schedule.</li> <li>Eliminates the need for phone calls, paperwork and multiple requests.</li> </ul>
For landlords: What functions are offered in the Landlord Direct service to help save time?
Landlord Direct is a free service under our Landlord Leave-On program. This program provides residential rental property owners with uninterrupted service and automatic billing on tenants when they move. <ul> <li>Add or remove a premise from a agreement.</li> <li>Record move-in/move-out meter readings.</li> <li>Enter service orders to turn service on or off.</li> <li>View and print consumption history of a premise.</li> <li>Save time, money and hassle.</li> </ul>
For multi-account managers: What program offerings are available to help me get organized?
Multi-account managers are allowed to work with several account at one time: <ul> <li>Act as the account holder for multiple accounts with a single UserID.</li> <li>Change mailing addresses and disconnect services, without calling the Business Center.</li> <li>Organize accounts by divisions that you create, based on your company’s needs.</li> <li>Make changes to multiple accounts with a single online action.<br></li> </ul>
For realtors: What can I do to work smarter and faster with the Business Partners program?
Realtors, assistance is at your fingertips: <ul> <li>No forms to fill out, no delays - and instant access to the natural gas and/or electric consumption.</li> <li>Promotes a faster turnaround for sales.</li> <li>Access information for all rate zones with a click of your mouse.</li> <li>Multiple requests can be completed in a short session.</li> <li>Ability to save and print your documents.</li> </ul>
For natural gas suppliers: How will the portal help me work better with potential and current customers?
The new portal offers time saving connections for you: <ul> <li>Access anytime to monthly consumption data</li> <li>Monthly and hourly consumption downloads</li> <li>Regional weather updates</li> <li>Access for one meter or for multiple service points.</li> </ul>
For property managers: When registering for online access I don't see an option for property managers, which option should I select?
Please select the Customer Business Partner option, at step 2 of the Online Access Registration process, as the type of online access you desire to mange your properties within our portal.
For property managers: How can I manage properties more efficiently and faster with the Business Partners program?
Property managers work more efficiently: <ul> <li>No forms to fill out, no delays - and instant access to the natural gas and/or electric consumption </li> <li>Access information for all rate zones with a click of your mouse </li> <li>Multiple requests can be completed in a short session </li> <li>Ability to save and print your documents </li> </ul>
For government support: What services are offered for governments?
Government Support is a free service offered to counties and municipalities to aide in government aggregation. <ul> <li>Provides the government authorities the ability to register <li>Allows access to electric load data, request premise cleanup reports, maintain portal users, and request summary and detailed premise reports <li>Offers a list of all active aggregators within the Ameren Illinois territory </> <li>Provides additional resources which includes:<ul> <li>FAQs on government aggregation <li>Registration Form / Non-Disclosure Agreement <li>Presentations on aggregation provided by the ICC, IPA, and Ameren Illinois <li>Illinois law on aggregation and the Ameren Illinois tariff <ul>
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