During the restoration of electrical equipment due to storm damage, Ameren works to restore power to equipment that feeds the largest number of customers. This could include high-voltage transmission lines (1) and structures, substations (2) or main feeder lines. After the damage is repaired, we work to restore the greatest number of customers in a timely manner, keeping safety in mind. As power is restored to communities (3) and neighborhoods (4), we then work to restore individual customers (5). If your home or business is damaged by severe storms, you may need to make specific repairs to equipment.
After crews restore power from an outage, customers may need a licensed electrician to make repairs to their electric service entrance equipment.
Ameren installs and maintains these components:
(1) The service drop carries energy from the service line to your home or business.
(6) The electric meter monitors how much energy you are using.
You are responsible for these components:
(2) The service bracket or pipe riser, which protects the connection point for the lines entering your home or business.
(3) The weatherhead, which keeps rain and other material out of the pipe riser.
(4) The pipe riser, which serves as a guide and protection for the lines entering the meter box.
(5) The meter box, which protects the connections to your electric meter.
Note: Only a licensed electrician should ever attempt to work on these parts of your electrical system!
Trees and Limbs
As a reminder, Ameren customers are responsible for keeping trees properly maintained to a home's service entrance.
Ameren trims and removes trees and branches only to the extent necessary to restore electrical service.
Ameren temporarily removes or disconnects the electric wires to allow your professional contractor to safely trim and/or remove fallen limbs and tree.
Customers are also responsible for removing and disposing of any fallen limbs and trees along with any other debris due to storm damage or Ameren's power restoration efforts.
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